Returns, Refunds & Replacements

Returns & Refunds

This policy is offered in addition to your statutory rights.

You may return your purchase to Able Safe Co for a refund by obtaining a Customer Return Authorization (CRA) number within 7 days of the delivery date. To obtain a CRA please e-mail your invoice or order number and reason for return to returns@ablesafe.co.uk. Alternatively you may contact our customer service department on 01772 73 03 23.

Please note returns are subject to the following conditions:

• You must have received a CRA number from our customer service department.
• The product must be unused in as new condition, complete with original packaging, manuals and accessories.
• You will receive a refund minus our outgoing delivery cost which is approximately 15% of the total cost of your order.

Goods shall be returned to Able Safe Co or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.

Please allow up to 28 days for refunds to be processed and credited to your account.

Replacements

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please contact customerservices@ablesafe.co.uk or contact us on 01772 73 03 23 if you feel your purchase is faulty.